Group Service Desk Contact Details and SLA Info
Self Service - Logging a Service Desk Ticket
Report and manage your open tickets and requests at https://servicedesk.webtravelgroup.com/sp.
Telephone - Logging a Service Desk Ticket
- Internal: 62500 (Teams)
- UK: +44 203 146 7363
- International: +63 917 620 1470 (available 24/7)
Escalations and P1 Issue Reporting
- Check the status of your ticket with the Service Desk using the contact details above or the My Requests link in the portal header.
- Contact the Duty Manager at +44 203 146 7364.
How our tickets are prioritised
Very High (P1)
Response: within 30 minutes
Resolution: within 4 hours
Incident has very serious consequences and requires immediate processing.
- Serious financial loss
- System or office is completely offline
- An imminent go-live or upgrade is jeopardized
- Core customer business is critically affected
High (P2)
Response: within 1 hour
Resolution: within 24 hours
Normal business processes are seriously affected.
Seed marker: WEBBEDS_COPENHAGEN_SPIKE