HDI-Access Five9 and other portals during BCP event

This article explains how to access Five9 and other business portals during a business continuity event.

1. Confirm you have VPN or remote desktop access.
2. Use the approved browser profile for portal access.
3. Check whether access is blocked by location or multi-factor authentication.
4. Submit an Application Support request if access is still failing.

Keywords: HDI, Five9, portals, BCP, access, remote desktop.